Complaints procedure, Emergancy Procedure

[Michelle Dunning]

#-o Can anyone please advise me as to where I can find one or both of the above to give me some guide lines as to how I go about writing one for my forthcoming Inspection?

Many thanks Michelle

[Martin_Sach_CE_EASCO]

Hi Michelle, I think you are going to have to tell us a little more otherwise nobody will be able to help very accurately. What type of accommodation? Are you resident as well? What sort of emergency procedure are we talking about here? There are many different type of potential emergency and I don't think you can have an emergency procedure that covers everything from flooding to a medical emergency. Of course you must have done your fire safety risk assessment, I assume you have done it.