Accommodation Knowhow
The Pink Booklet Online

Accepting Guests

Key facts

  • Your rights with regard to accepting guests depend on whether you are classed as a 'hotel' or a 'private hotel'.
  • A hotel can refuse guests who appear unable or unwilling to pay or who are not in a fit state to be received.
  • A private hotel is free to pick and choose its guests even when rooms are available, provided that in exercising this right there is no discrimination as per the terms of the law.

Subscriber-only Content

Browse this topic:
  • Can I pick and choose my guests?
    • Are you a 'hotel' or a 'private hotel'?
    • Can I turn guests away if I run a hotel?
    • Can I turn guests away if I run a private hotel?
    • Discrimination
    • Children
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