Guests with Disabilities
Key facts
- If you provide any sort of accommodation, serviced or self-catering, the Equality Act 2010 applies to you (this act replaces the Disability Discrimination Act).
- The Act protects anyone who is disabled, is thought to be disabled or is associated with someone who is disabled.
- The Act gives these people rights of access to goods, facilities and services (including tourist accommodation) and ensures that they are treated no less favourably than other customers.
- You are also required to make reasonable adjustments to the way you deliver your services and to the physical features of your premises to make it easier for disabled guests to use them.
Subscriber-only Content
Browse this topic:
- The Equality Act 2010
- Does the Act apply to me?
- How is 'disabled' defined?
- Types of Discrimination
- Direct Discrimination
- Indirect Discrimination
- Discrimination Arising From a Disability
- Discrimination by Association
- How does the Act impact on me?
- Equal treatment
- Reasonable adjustments
- Good practice
- Tax allowances
- National Accessible Scheme