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Further information

Further information

Guests

The below sections include cancellations procedures, booking terms and conditions, the equality act, consumer protection and more.

Accepting Guests

Your rights with regard to accepting guests depend on whether you are classed as a 'hotel' or a 'private hotel... more

Bookings

Once you have accepted a booking from a guest, you normally have to honour the booking. All accommodation prov... more

Cancellations and No-shows

All accommodation providers are strongly recommended to have a cancellation procedure, in order to avoid any p... more

Childcare

If you regularly provide day care for children under the age of eight for more than two hours in any day, then... more

Guests with Disabilities

If you provide any sort of accommodation, serviced or self-catering, the Equality Act 2010 applies to you (thi... more

Luggage and Belongings

If you run serviced accommodation, you are required by law to undertake responsibility for... more

Pricing and Charging

The Consumer Protection Act 1987 covers all statements of price and affects any accommodation business.... more

Registration and Data Protection

All serviced and self-catering accommodation premises must keep a record of all guests over the age... more

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