If you run serviced accommodation, you are
required by law to undertake responsibility for
the safekeeping of all reasonable items of
luggage brought in by guests.
Hotel owners have the legal right to
detain a guest's property until the guest
settles his/her bill.
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Rights and responsibilities
What is a hotel and a private hotel?
What is the responsibility of a hotel for luggage and belongings?
What if the guest did not stay overnight?
What is your liability as a private hotel?
Your right to retain a guest’s luggage
Owners of hotels
Owners of private hotels and self-catering accommodation
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