Accommodation Knowhow
The Pink Booklet Online

Pricing and Charging

Key facts

  • It is a criminal offence for accommodation providers, among others, to give guests misleading information on the prices charged for accommodation and any related facilities, services or goods.
  • It is an offence not to do everything reasonably possible to correct a price indication that has subsequently become misleading if it is reasonable to assume that customers will still be relying on the original price information.
  • If you wish to charge a lower price to those paying by cash rather than by credit card, the Price Indications (Method of Payment) Regulations 1991 set certain conditions.
  • Prices must include VAT.

Subscriber-only Content

Browse this topic:
  • Price statements
    • Does this apply to me?
    • What does the Act state?
    • Good practice
  • Displaying prices on your premises
  • Credit and charge cards
  • Bonds
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